Refund & Return Policy

Return & Refund Policy

Effective Date: December 18, 2020

Last Updated: November 3, 2026

This Return and Refund Policy applies to all products and services purchased from Military Treasures through militarytreasures.net or its associated domains.

Highlighted Return Requirements

  • Written Email Only: All return requests must be submitted in writing via email to Support@military-treasures.com. We do not process returns or cancellations by phone to ensure a clear, documented paper trail.

  • Condition: Items must be 100% unused, unwashed, unaltered, in original packaging, and have all original tags, barcodes, and matching serial numbers intact.

  • Pre-Authorization Required: Do not ship returns back without receiving written Return Merchandise Authorization (RMA) instructions via email.

1. Order Return Rights & Cancellation Window

  • You are entitled to a 30-day return window.

  • The deadline for requesting a return or cancellation is 30 calendar days from the date on which you (or a designated third party other than the carrier) physically receive the Goods.

  • To exercise your right of return or cancellation, you must inform us of your decision by submitting a clear written statement indicating your order number, the item(s) you wish to return, and the specific reason for the return via email to:

    • Email: Support@military-treasures.com (Returns are not accepted or processed over the phone).

2. Conditions for Eligible Returns

To qualify for a refund, all returned Goods must meet the following strict conditions without exception (unless agreed upon by Military Treasures in writing during the RMA process):

  1. Recency: The Goods were purchased within the last 30 calendar days.

  2. Pristine Condition: The Goods are unused, unwashed, unworn, unaltered, and free of odors, pet hair, dirt, or signs of wear/handling.

  3. Original Packaging & Tags: The Goods remain in their complete original manufacturer packaging with all hangtags, labels, and inserts intact.

  4. Verification Matching: All serial numbers, product SKUs, and barcodes on the item and packaging must be intact and match our order dispatch logs exactly.

Note: Goods returned showing evidence of wear, laundering, alteration, or removed tags (e.g., items worn for events, costumes, or temporary use and subsequently returned) will be rejected or subjected to a restocking fee of up to 50% at our sole discretion.

3. Non-Returnable Goods

The following types of Goods cannot be returned or refunded under any circumstances:

  • Goods made to your custom specifications, custom embroidered, or clearly personalized.

  • Goods which by their nature are not suitable for return, deteriorate rapidly, or have passed an expiration date.

  • Goods not suitable for return due to health protection or hygiene reasons if unsealed or opened after delivery (e.g., undergarments, socks, face masks, or hydration bladders).

  • Goods that become inseparably mixed with other items after delivery.

  • Goods altered, modified, or repaired by anyone after delivery.

  • Goods requiring third-party activation or service contracts once activated (e.g., software, cellular hardware, or specialized electronics).

  • Vintage surplus or antiquities explicitly designated as "Final Sale" or "As-Is" at purchase.

Military Treasures reserves the right to refuse the return of any merchandise that fails to satisfy the above return conditions.

4. Returning Goods & Shipping Instructions

  • Return Postage: You are responsible for paying all return shipping costs and assuming the risk of transit, unless Military Treasures confirms in writing that the return is due to our error (such as a defective or incorrect item shipped).

  • Return Address: Approved returns must be shipped to our central receiving office:

    • Military Treasures

      4918 Riviera Drive

      Middletown, OH 45042

  • Tracking & Insurance: We cannot be held responsible for Goods damaged or lost in return transit. We strongly recommend using an insured, trackable shipping service (USPS, UPS, or FedEx) with delivery confirmation. We cannot issue a refund without actual physical receipt of the Goods or verifiable carrier proof of delivery to our address.

5. Reimbursement & Restocking

  • Upon physical receipt and inspection of the returned Goods at our warehouse (typically within 3 to 5 business days), we will notify you of the approval or rejection of your return.

  • If approved, we will reimburse you no later than 21 days from the day on which we receive the returned Goods.

  • Reimbursements are issued using the same payment method used for the original purchase (e.g., Braintree, credit card, or PayPal).

  • Outside of standard return shipping costs paid by the buyer, you will generally not incur additional administrative fees unless restocking, inspection, or damage fees apply as stated in writing during the RMA process.

6. Gift Returns

  • If the Goods were marked as a gift when purchased and shipped directly to you, you will receive a store credit certificate for the value of your approved return once received.

  • If the Goods were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves, the refund will be credited back to the original gift giver's payment method.

7. Chargeback & Fraud Protection Clause

Filing a fraudulent credit card dispute or PayPal chargeback (such as claiming "Item Not Received" when tracking confirms delivery, or claiming "Unauthorized Transaction" after receiving Goods) constitutes a breach of these terms. In the event of a payment dispute, Military Treasures will provide card issuers and gateways with complete transaction records, email communications, IP logs, 3D Secure verification data, and shipping carrier delivery confirmations. Please contact us first so we can resolve any issue fairly.

8. Contact Us & Customer Response Window

We are a family-owned small business committed to fair service. Because we handle inquiries in writing to maintain an accurate paper trail, please allow 24 to 48 hours for our team to respond to your message.

  • Email: Support@military-treasures.com

  • Mail: Military Treasures, 4918 Riviera Drive, Middletown, OH 45042

9. Definitions

For the purposes of this Return and Refund Policy:

  • "Company" (referred to as either "the Company", "We", "Us", or "Our") refers to Military Treasures, 4918 Riviera Drive, Middletown, OH 45042.

  • "Goods" or "Services" refer to the physical items or digital products offered for sale on the Website.

  • "Orders" means a formal request by You to purchase Goods from Us.

  • "Service" or "Website" refers to www.militarytreasures.net and its associated web pages.

  • "You" or "Your" means the individual accessing or using the Service, or the company or legal entity on whose behalf such individual is accessing the Service.

  • "3rd Party" means external service providers, hardware vendors, or software entities requiring separate activation or contracts.